Helpdesk 3.0.1 Use of Hard-coded Credentials Vulnerability


This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. 


The information has been provided by Yoni Ramon

The original article can be found at:


Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.


Vulnerable Systems:

Helpdesk 3.0.1


CVE Information:



Disclosure Timeline:
Published Date:7/1/2020

Categories: FeaturedNews